1. What cryptocurrency and network are supported in Haru Invest?

Designated cryptocurrencies and networks used for deposits/withdrawals are listed below:

Bitcoin_Icon.pngBTC: Bitcoin Legacy Network only
Ethereum_icon.pngETH: Ethereum Network only
USDT_icon.pngUSDT: ERC-20 only
XRP_icon.pngXRP: Ripple only

* Only the cryptocurrency types in the above list allow any deposit or withdrawal via the supported network.

 

2. How long will it take to deposit in Haru Wallet?

 

The time it takes to deposit your cryptocurrency to the Haru wallet safely is as follows:

 

Bitcoin_Icon.pngBTC: Usually takes 3 to 4 hours
Ethereum_icon.pngETH: Usually takes 40 minutes to 1 hour
USDT_icon.pngUSDT: Usually takes 40 minutes to 1 hour
XRP_icon.pngXRP: Usually takes 5 minutes to 10 minutes

 

The time measured above depends on the blockchain network condition and the security protocols for any deposit at Haru Wallet.
Make sure to input the correct deposit address and use the supported network, and you will be able to confirm the deposit from your Haru Wallet after the time mentioned above.

 

Please be aware of the following for S.Korea Haru Invest members:

Currently, in the case of direct deposits/withdrawals between Haru Invest and South Korea-based Exchanges, Your withdrawal may be restricted due to the FATF Travel Rule.

 

Please note Haru Invest currently only supports transactions with Upbit.

Currently, in the cases of transactions with South Korea-based exchanges, Haru Invest only supports transactions with Upbit in compliance with the FATF Travel Rule. 

Please note that transactions with other Korean exchanges are not supported and may cause permanent asset loss.

It would help if you double-checked the address and blockchain network before depositing at Haru Wallet. The wrong deposit address or unsupported network will cause permanent asset loss.

 

 

3. How long does it take to withdraw from Haru Wallet?


Only withdrawals via the designated networks are allowed.
The supported networks for each cryptocurrency type are as follows:

 

Bitcoin_Icon.pngBTC: Bitcoin Legacy only
Ethereum_icon.pngETH: Ethereum network only
USDT_icon.pngUSDT: ERC-20 only
XRP_icon.pngXRP: Ripple only
* For XRP, the destination tag must fill in; without destination tag fill-in, Haru Invest does not support misdeposited crypto assets)

Please double-check the correctness of the withdrawal address and the network before requesting any
withdrawal. 
Haru Invest is not responsible for any possible asset loss caused by withdrawal to the wrong address or via an unsupported network. (This includes XRP withdrawal without a destination tag)

The withdrawal from Haru Invest proceeds as follows.

  • When a withdrawal from Haru Wallet is requested, there will be an auto-sent notification mail titled“Withdrawal Requested” to your account email address. Please check your email account settings or the spam mailbox if you cannot receive this email.
  • The whole withdrawal process takes up to 24 hours. On average, it takes around 10 hours. Please note that the system automatically conducts the withdrawal process. Hence there is no way to interrupt or accelerate the process. 
  • When a withdrawal from Hau Wallet is completed, there will be an auto-sent notification email titled “Withdrawal Successful” to your account email address with TXID included. Please check your email account settings or the spam mailbox if you cannot receive this email.

Additional details regarding the withdrawal process can be found here.

 

 

4. I withdrew to an incorrect wallet address or an address of an unsupported blockchain network. What should I do?

All the deposits and withdrawals at Haru Invest are only possible through the designated network.


Bitcoin_Icon.pngBTC: Bitcoin Legacy only
Ethereum_icon.pngETH: Ethereum network only
USDT_icon.pngUSDT: ERC-20 only
XRP_icon.pngXRP: Ripple only

 

When withdrawing from Haru Invest, you must check whether the withdrawal address is correct and whether Haru Invest supports the network. 
If the withdrawal to the incorrect address is already completed and the TXID is sent to you via email, it is impossible to reverse the transaction by Haru Invest.
We recommend you turn to the wallet service provider for further assistance.

 

 

 

 

 

 

 

 

 

 

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