My account is blocked. How can I restore my access to my account?

There could be various reasons your account is blocked. 
Our security system will block your account automatically or by your will.

1) The system will block your account if there have been multiple times of login failures with wrong login credential input either by yourself or any suspicious access by unknown individuals

2) The system will block your account if there have been recent login attempts made with unusual IP , device, or location.

3) Thesystem will block your account if you decide to secure your account after you receive 'Was this you? 'mail

Once the account is blocked, you must contact the Help Center of Haru Invest to unlock the account afterward for the real-time manual verification of the account owner.

Please note that the manual verification procedure is only available through live chat with a Help Center representative during business hours and may require a selfie video to proceed.

If you need further assistance, please click here to submit a request or contact us on live chat during available operation hours Monday from 12 AM ~ to Friday 11:59 PM (UTC).

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