A manual verification procedure is a verification procedure to ensure that the requestor is the account owner.

To verify your identity, you must upload a 5-10 seconds video of yourself holding your ID with a piece of paper containing five random words, which will be provided.

The recording must be uploaded to the live chat within 5 mins after being told what the five random words are.

This process can only be conducted through a LiveChat with Customer support team representative during our operation hours, Mon to Fri, 12 AM - 11:59 PM (UTC).

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