Why do I see 'No Verification Method Available' and cannot log in?

This appears as the 2FA is temporarily suspended by the system in compliance with security protocols.

This suspension might be due to the following:

  • Exceeding the allowable attempts to log in
  • A login attempt from an unusual device, location, or IP address
  • A login attempt made through VPN or some suspicious application

Here is an example of what you would see. 


To release the 2FA lock, please contact our Help Center.

Please note that the release of the 2FA lock is available only through LiveChat with a Help Center representative during our operation hours, Mon to Fri, 12 AM - 11:59 PM (UTC). Verification procedures, such as a selfie video, will be asked to confirm your identity.

For more information about the manual verification procedure, click here.

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