Why do I not see the performance updates after the 15th and last day of the month?

Earn Explore performances are calculated twice a month—the 15th and last day of each month—and shared with members after 3 business days of careful settlement. Since its launch in 2019, Haru Invest has always come up with a settlement within 3 days.

The settlement takes up to 3 business days, and you'll receive the update via in-app/official channels. To accommodate the needs of our global members from different backgrounds, we'll be on business from Mon to Fri regardless of local holidays in each country.

Individual performance of your Earn Explore lockup and overall performance reports of all Earn Explore products will be calculated, and they will take into account the period between the 15th or the end of the last month and 23:59:59 on the 15th or the end of the upcoming month.

All the times mentioned in Haru Invest announcements and services are based on the UTC. Please consider the time difference for any time-related matter or queries.

Why have I not received my principal and earnings even after my lockup has expired?

The settlement takes up to 3 business days, and you'll receive the update via in-app/official channels. To accommodate the needs of our global members from different backgrounds, we'll be on business from Mon to Fri regardless of local holidays in each country. Upon the completion of the settlement, you might be charged fees, if any, and we'll transfer your principal and earnings to your Haru Wallet.

All the times mentioned in Haru Invest announcements and services are based on the UTC. Please consider the time difference for any time-related matter or queries.

How do I swap crypto on Switch?
  • Market Switch 
    • Users can swap cryptocurrencies instantly at market price.
    • You can check the price by simply choosing the cryptocurrency pair.
    • If your Switch pool balance exceeds the limit, you might not be able to use the Market Switch order.
    • Market Switch orders do not support partial fulfillment.
  • Limit Switch
    • Users can swap crypto at the price they want.
    • The user can set the Limit Switch order price.
    • If your Switch pool balance is insufficient, you can only partially fulfill the Limit Switch order.
Are Frosts and Crystals considered collectibles?

Yes—all Frosts and Crystals are considered collectibles. Currently, a single edition of Frost and limited Crystals are available.

I notice Frosts with negative returns listed on Marketplace. Is this okay?

Our Freeze Marketplace allows you to buy and sell your Earn Plus lockups between members by turning them into a collectible we call 'Frost.' Only the seller can set the price of the Frost listed on Marketplace, and Haru Invest is not involved in your transactions. Please note that you might experience greater loss than profit if your product has a negative yield of Frost. For more details, please visit our Frost product page.

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