What are the Proof of Address (POA) requirements during KYC?

One of the steps to complete KYC is submitting the Proof of Address (POA).

To successfully complete it, please ensure...

  • The documents are pictures and not screenshots.
  • The picture is showing all four corners fully and not a part of the document.
  • The document contains your full name along with the full address.
  • The document is not older than 3 months.
    • Bank statements with the date of issue and the name of the person (the document must be not older than 3 months).
    • Tax bill (not older than 3 months).
    • Mortgage statement.
    • Certificate of voter registration.
    • Correspondence with a government authority regarding the receipt of benefits such as a pension, unemployment benefits, housing benefits, and so on.
    • Home internet and TV bills (but not from satellite TV companies).
    • Landline telephone bill.
    • Utility bill for gas, electricity, water, internet, etc. linked to the property (the document must not be older than 3 months).
    • A lease agreement that is current and has the signatures of the landlord and the tenant.
    • Rent bills issued by a real estate rental agency.
    • Credit card statement issued by a bank.
    • Letter from a recognized public authority or public servant (any government-issued correspondence not older than 3 months).
    • Employer’s certificate for PoA.

      The documents provided are one of the below:

For certain countries in Latin America, here are some tips for a smoother verification:

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For a more accurate method, please use your "Registro Nacional de las Personas" and ensure the back side, the place which has your full name and address written, is submitted.


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