What should I do if I see “Invalid username or password” when I tried to login ?

Please check if the login information you entered is correct.

Haru Invest login credential (ID and password) is case-sensitive.
Most of the time, it is highly likely that our Haru Invest members have not recognized whether they have signed up with an email account starting with uppercase or false login information being recalled from the browser's auto-complete function.

For example,

If you have signed up your account as
Haruinvest@financialfreedom.com(starts with uppercase Letter H )

You should always sign in your account exactly the same, not haruinvest@financialfreedom.com. 

Too many failed login attempts will lead your account to be blocked as there has been a security breach on your account.
Once the account is blocked, you must contact the Help Center of Haru Invest to unlock the account afterward for the real-time manual verification of the account owner.

 

Please note that the manual verification procedure is only available through live chat with a Help Center representative during business hours and may require a selfie video to proceed.

If you need further assistance, please click here to submit a request or contact us on live chat during available operation hours Monday from 12 AM ~ to Friday 11:59 PM (UTC).

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