What should I do if the OTP authentication method registered on my previous device is not available on my new device?

Please get in touch with our customer support agent through LiveChat only.

Please note that you can only unblock your account through LiveChat with the Support team during our operation hours, Mon to Fri, 12 AM - 11:59 PM (UTC). We require Manual Verification procedures, such as a selfie video, will be asked to confirm your identity. Click here for more information before you contact customer support. 

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