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  1. Haru Invest - Help center
  2. Account Support

Account Support

Topics about sign-in issues, KYC verification, account information change, and statement document requests.

Help Guide for KYC personal account

  • What is KYC verification?
  • How to get KYC approved (App-version)
  • Which countries are currently restricted for KYC?
  • What should I do if KYC verification keep being failed?

Help Guide for KYB corporate account (Institutional account)

  • How to get KYB approved

Help Guide for any trouble with signing in Haru Invest service

  • What should I do if I see “Invalid username or password” when I tried to login ?
  • What should I do if I see 'No Verification Method Available' and I still cannot log in?
  • My account is blocked. How can I restore my access to my account?
  • What should I do if I received a “Was this you?" email?
  • What should I do if the OTP authentication method registered on my previous device is not available on my new device?
  • What is Manual Verification Procedure ?

Changing My Account Info

  • How can I close my account?
  • How do I unsubscribe from Haru Invest updates?
  • How do I reset my registered phone number in Haru Invest?
  • What should I do if I cannot remember my password?
  • What should I do if I want to change my account email address?

Requesting Documents

  • How can I get my balance statement?
  • How can I get a transaction statement?
  • How can I get a statement with all my transactions?
  • How can I download the CSV file if it says there is no available data?
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