Topics about sign-in issues, KYC verification, account information change, and statement document requests.
Help Guide for KYC personal account
- How do I verify my KYC identity on the app?
- How do I verify my KYC identity on the web browser?
- What is KYC verification?
- Which countries are currently restricted from identity verification?
- What should I do if I keep failing to verify my identity?
- What are the selfie requirements during KYC?
- See all 8 articles
Help Guide for KYB corporate account (Institutional account)
Help Guide for any trouble with signing in Haru Invest service
- Why is my account blocked, and how can I unlock it?
- What is a manual verification procedure?
- Why did I receive a "Was this you?" email, and what should I do?
- What should I do if the OTP authentication method registered on my previous device is not available on my new device?
- Why do I see 'No Verification Method Available' and cannot log in?
- What should I do if I see a “Invalid username or password" message when I log in?